FAQ'S

🧐 Sephani FAQ

Find answers to common questions about our products, policies, and services.

🛍️ Product & Shopping

What types of products can I find on Sephani?

Sephani offers a wide range of imported branded fashion products, including Kids Fashion, Men's Fashion, Women's Fashion, Handbags, Jewellery, and Perfumes.

Are the prices displayed in PKR?

Yes, all prices on the Sephani website are displayed in Pakistani Rupees (PKR).

Are the products authentic?

Sephani strives to provide authentic products, focusing on well-known and trusted brands in fashion and lifestyle.

What sizes are available for clothing items?

Sizes vary by item, but most clothing sections include options for different sizes, which you can select before purchasing. A size guide is also available on product pages to help you choose the right fit.

Where can I find information about product care?

Care instructions are typically listed in the product description on each product page.

Can I write a review for a product?

Yes! We encourage customers to leave reviews to help others make informed purchases.

How often do you update your inventory with new arrivals?

We frequently update our inventory with new arrivals, which are usually showcased in a dedicated section on the homepage.

💳 Payment & Checkout

What payment methods are accepted?

We accept:

  • Credit/Debit Card payments
  • Cash on Delivery (COD)
Can I shop without creating an account?

Yes, you can shop as a guest. However, creating an account gives you access to additional features like order tracking, faster checkout, and return facilitation.

How can I create an account on Sephani?

To create an account, click on 'My Account' and follow the prompts to enter your information.

What are the benefits of creating an account?
  • Save billing/shipping info for faster checkout
  • View your order history
  • Facilitate returns & cancellations
  • Stay updated with promotions and newsletters

📦 Orders & Shipping

How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email or SMS to monitor your package.

Do you offer international shipping?

Currently, Sephani primarily serves customers within Pakistan and does not offer international shipping.

Can I change my order or address after it has been placed?

Once an order is placed, it cannot be modified. You may cancel the order and place a new one with the correct details.

What should I do if I receive a defective item?

If you receive a defective item, please contact customer support immediately for assistance with returns or exchanges.

🔄 Returns & Cancellations

What is the return policy?

Sephani offers a 7-day return policy. Items must be unused and in their original packaging to be eligible for return.

Can I cancel my order?

You can cancel your order only before it has been processed. Once canceled, refunds will be processed according to your payment method.

💬 Customer Support

How can I contact customer support?

You can reach out through:

Working Hours: Mon-Sat | 9AM – 10PM

What should I do if I forget my password?

Use the "Forgot Password" link on the login page to reset your password via email.

🎁 Promotions & Offers

Are there any ongoing promotions or discounts?

Yes! Check out the "Offers of the Week" section regularly for the latest deals and discounts.

Still have questions?

Our customer support team is here to help!

Email: support@sephani.com

Phone: +92 335 2326666

Mon - Sat: 9AM - 10PM