What types of products can I find on Sephani?
Sephani offers a diverse range of imported branded clothing products including kids fashion, men's fashion, women's fashion, handbags, jewellery,and perfumes.
Are the prices displayed in PKR?
Yes, all prices on the Sephani website are displayed in Pakistani Rupees (PKR).
What payment methods are accepted?
Sephani accepts various payment methods including credit/debit cards and cash on delivery.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email or SMS to monitor your package.
What is the return policy?
Sephani offers a 7-day return policy. Items must be unused and in their original packaging to be eligible for return.
How can I contact customer support?
You can reach out to customer support through the 'Contact Us' section on the Sephani website, via email or phone.
Do you offer international shipping?
Currently, Sephani primarily serves customers within Pakistan and may not offer international shipping.
Can I change my order or address after it has been placed?
Once an order is placed, it cannot be modified. You may choose to cancel the order and place a new one.
Are there any ongoing promotions or discounts?
Yes, you can find the latest promotions and discounts in the 'Offers of the Week' section on the website.
How can I create an account on Sephani?
To create an account, click on 'My Account' and follow the prompts to enter your information.
What are the benifits of creating an account?
There are several benefits of creating an Account, including: Your billing / shipping information will be saved, and checkout will be faster. You will be able to view your previous Order history. An Account is required to facilitate returns & Order cancellations. Account holders will remain up to date with the latest promotions & newsletters.
What should I do if I receive a defective item?
If you receive a defective item, please contact customer support immediately for assistance with returns or exchanges.
Are the products authentic?
Sephani strives to provide authentic products, focusing on well-known brands in fashion.
Can I shop without creating an account?
Yes, you can shop as a guest without creating an account. However, creating an account provides you with additional benefits.
What sizes are available for clothing items?
Sizes vary by item, but most clothing sections include options for different sizes, which you can select before purchasing.
How often do you update your inventory with new arrivals?
Sephani frequently updates its inventory with new arrivals, typically showcasing them in a dedicated section.
Can I write a review for a product?
Yes, customers are encouraged to leave reviews for products, sharing their experiences with others.
Is there a size guide available?
Yes, a size guide is available on the product pages to help you select the right fit.
What should I do if I forget my password?
If you forget your password, you can reset it using the 'Forgot Password' link on the login page.
Where can I find information about product care?
Care information for products is typically listed in the product description on the website.